Return, Refund & Cancellation Policy – Fashion Villa

1. Returns & Exchanges

At Fashion Villa, we strive to ensure customer satisfaction.

We accept returns/exchanges under the following conditions:

• The item must be unused, unworn, and in original packaging

• Return request must be raised within 7 days of delivery

• Product must have all original tags intact

To request a return or exchange, please contact us using the details below.

2. Non-Returnable Items

The following items are not eligible for return:

• Items purchased on sale or discount

• Innerwear or hygiene-sensitive products (if applicable)

• Damaged items due to misuse by the customer

3. Refund Policy

• Refunds are processed only after the returned item is received and inspected

• Approved refunds will be issued within 5–7 business days

• Refunds will be credited to the original payment method

⚠️ Shipping charges are non-refundable.

4. Cash on Delivery (COD) Orders

• COD orders are eligible for exchange only (no refunds)

• Customers may be required to pay a small return shipping fee

5. Cancellation Policy

• Orders can be cancelled within 12 hours of placing the order

• Once the order is shipped, cancellation is not possible

6. Damaged or Wrong Product

If you receive a damaged or incorrect product:

• Contact us within 48 hours of delivery

• Share clear photos/videos as proof

We will arrange a replacement or refund accordingly.

7. Contact Us

For any return, refund, or cancellation requests, contact us at:

📧 Email: fashionvilla2347@gmail.com
📞 Phone/WhatsApp: +91 98889 94494

Our support team will respond within 24–48 hours.